Report a problem to your IT department

If your district enables ticket reporting and you have appropriate security privileges, you can report a problem to your IT department directly from Aspen.

To report a problem to your IT department:

1. On any page in the system, click the Help menu.
2. Click Report a Problem. The Report a Problem pop-up appears:

3. 

3. Enter the information the IT department will need to solve your problem.
4. Click Submit. This ticket is submitted to Pando, the system the IT department uses to manage Aspen and computer issues in your district.

You are automatically entered as the contact for the issue. When an IT staff member makes changes or progress on your issue, an email is sent to the email address entered when you set your user preferences.