Define District and Intermediate Organization Ticket Reporting preferences

You can define preferences to make it possible for users to submit tickets requesting help from your IT department. These tickets appear in Pando for management by your IT department. Then, using Pando, your IT staff can track the status of tickets, and even escalate the ticket to Aspen Technical Support.

To define district and intermediate organization ticket reporting preferences:

1. Log on to the District view.
2. Click the District tab.
3. Do one of the following:
• For District preferences: Click the Setup side-tab, and then click Preferences.
• For Intermediate Organization preferences: Click the Organizations side-tab, and then click Preferences.

4. Click the Category menu to select Ticket Reporting. The Ticket Reporting preferences appear.
5. Select the Enable Ticket Reporting checkbox to enable ticket reporting.

Note: Only users with the Submit support tickets checkbox selected on their security role can submit tickets.

6. In the Pando authentication code field, type the value you find in Pando by clicking Preferences on the Admin tab. Select the Remote ticket login category. The code is provided here. This code links your district's Pando system to your district’s Aspen system.
7. Click Save.